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VERBAL & NONVERBAL COMMUNICATION Cheat Sheet by

-oralcomm

definition

All forms of commun­ication are either verbal
or nonverbal.
Verbal messages uses words to convey
inform­ation to other people. They are either
vocal or nonvocal.

Verbal Commun­ication

Vocal – spoken language
Nonvocal – altern­atives to vocal language,
e.g. written words, sign language or finger
spelling, Braille

People interpret messages in different ways

Depending on commun­ica­tors’:
-relat­ionship
-cultural values
-backg­rou­nd/­ori­ent­ation
-beliefs

Nonverbal to verbal commun­ication

Contra­dicts
Augments
Replaces
Repeats
Comple­ments
Regulates
Substi­tutes

human commun­ication

Sender: • Thinking • Encoding • Transm­itting
Receiver: • Perceiving • Decoding • Unders­tanding
 

Nonverbal Commun­ication

Nonverbal commun­ication entails
transm­ission of messages without the use of
words. (nonli­ngu­istic)
Uses gestures, body movements, facial
expres­sions, etc.

Types of Nonverbal commun­ication

Body movement (Kinesics)
Social­/ph­ysical space(­Pro­xemics)
Touch (Tactile)
Time (chron­emics)
Parala­nguage
Silence
Physical appearance & Clothing (artif­acts)
Eye behavi­or/­mov­ement (Occul­esics)

Nonverbal cues are especially important:

– For identity management
– In defining our relati­onships (e.g., level of intimacy)
– For expressing emotions we don’t want to express, can’t express, or don’t know we’re feeling

Nonverbal Messages:

Present in all commun­ica­tions
Mean different things
May be intent­ional or uninte­ntional
Provide inform­ation
May contradict verbal message
May outweigh verbal message
Depends on the total enviro­nment
May have positive or negative effects

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