1. Don’t answer the phone too casually in a business setting. A “Hello!” is fine but consider including your name as you pick up a call. State the name of the business when you’re answering the phone, too.
2. Don’t leave people on hold for a long period of time. If you have to put a person on hold, ask them if it’s okay to do so. At times, it may be better to take down the caller’s number and ask to call them back later. There’s no quicker way to make a person feel unimportant than by placing them on an extended hold!
3. Don’t talk with your mouth full. Your mom probably warned you not to do this, and if you’re making important calls over your lunch hour, you might be tempted to chat as you chew. Resist the urge! There’s nothing worse than someone smacking their lips in your ear.
4. Don’t use slang. Unless you know the person on the other end of the line socially, it’s best to keep language professional. Swap out “hang on a sec” for “just a moment, please” and you’re sure to impress the person on the line – or at least not offend them with your casual vibes.
5. Don’t speak too loudly. Depending on the volume in the room you’re in, you could be speaking far too loudly when making calls. Adjust your voice to a normal tone and don’t be afraid to ask the person you’re calling if they can hear you. Nobody likes being shouted at over the phone.