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Goleman: 5 Components of Emotional Intelligence Cheat Sheet by

Emotional Intelligence, as a psychological theory
intelligence     emotional

Introd­uction Emotional Intell­igence

Emotional Intell­igence, as a psycho­logical theory, was developed by Peter Salovey and John Mayer.

"­Emo­tional intell­igence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflec­tively regulate emotions so as to promote emotional and intell­ectual growth." - Mayer & Salovey, 1997

The following steps describe the five components of emotional intell­igence at work, as developed by Daniel Goleman. Goleman is a science journalist who brought "­emo­tional intell­ige­nce­" on the bestseller list and has authored a number of books on the subject, including "­Emo­tional Intell­ige­nce­," "­Working With Emotional Intell­ige­nce­," and, lately, of "­Social Intell­igence: The New Science of Human Relati­ons­hip­s."

An article on the relation between Goleman and the psycho­logical research communitiy appeared in Salon, on June 28, 1999.


The ability to recognize and understand personal moods and emotions and drives, as well as their effect on others. Hallmarks* of self-a­war­eness include self-c­onf­idence, realistic self-a­sse­ssment, and a self-d­epr­ecating sense of humor. Self-a­war­eness depend on one's ability to monitor one's own emotion state and to correctly identify and name one's emotions.


The ability to control or redirect disruptive impulses and moods, and the propensity to suspend judgment and to think before acting. Hallmarks include trustw­ort­hiness and integrity; comfort with ambiguity; and openness to change.

Internal motivation

A passion to work for internal reasons that go beyond money and status -which are external rewards, - such as an inner vision of what is important in life, a joy in doing something, curiosity in learning, a flow that comes with being immersed in an activity. A propensity to pursue goals with energy and persis­tence. Hallmarks include a strong drive to achieve, optimism even in the face of failure, and organi­zat­ional commit­ment.



The ability to understand the emotional makeup of other people. A skill in treating people according to their emotional reactions. Hallmarks include expertise in building and retaining talent, cross-­cul­tural sensit­ivity, and service to clients and customers. (In an educat­ional context, empathy is often thought to include, or lead to, sympathy, which implies concern, or care or a wish to soften negative emotions or experi­ences in others.) See also Mirror Neurons.
It is important to note that empathy does not necess­arily imply compas­sion. Empathy can be 'used' for compas­sionate or cruel behavior. Serial killers who marry and kill many partners in a row tend to have great emphatic skills!

Social skills

Profic­iency in managing relati­onships and building networks, and an ability to find common ground and build rapport. Hallmarks of social skills include effect­iveness in leading change, persua­siv­eness, and expertise building and leading teams.

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