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Goleman: 5 Components of Emotional Intelligence Cheat Sheet by

Emotional Intelligence, as a psychological theory
intelligence     emotional

Introd­uction Emotional Intell­igence

Emotional Intell­igence, as a psycho­logical theory, was developed by Peter Salovey and John Mayer.

"­Emo­tional intell­igence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflec­tively regulate emotions so as to promote emotional and intell­ectual growth." - Mayer & Salovey, 1997

The following steps describe the five components of emotional intell­igence at work, as developed by Daniel Goleman. Goleman is a science journalist who brought "­emo­tional intell­ige­nce­" on the bestseller list and has authored a number of books on the subject, including "­Emo­tional Intell­ige­nce­," "­Working With Emotional Intell­ige­nce­," and, lately, of "­Social Intell­igence: The New Science of Human Relati­ons­hip­s."

An article on the relation between Goleman and the psycho­logical research communitiy appeared in Salon, on June 28, 1999.

Self-a­war­eness

The ability to recognize and understand personal moods and emotions and drives, as well as their effect on others. Hallmarks* of self-a­war­eness include self-c­onf­idence, realistic self-a­sse­ssment, and a self-d­epr­ecating sense of humor. Self-a­war­eness depend on one's ability to monitor one's own emotion state and to correctly identify and name one's emotions.

Self-r­egu­lation

The ability to control or redirect disruptive impulses and moods, and the propensity to suspend judgment and to think before acting. Hallmarks include trustw­ort­hiness and integrity; comfort with ambiguity; and openness to change.

Internal motivation

A passion to work for internal reasons that go beyond money and status -which are external rewards, - such as an inner vision of what is important in life, a joy in doing something, curiosity in learning, a flow that comes with being immersed in an activity. A propensity to pursue goals with energy and persis­tence. Hallmarks include a strong drive to achieve, optimism even in the face of failure, and organi­zat­ional commit­ment.
 

graphic

Empathy

The ability to understand the emotional makeup of other people. A skill in treating people according to their emotional reactions. Hallmarks include expertise in building and retaining talent, cross-­cul­tural sensit­ivity, and service to clients and customers. (In an educat­ional context, empathy is often thought to include, or lead to, sympathy, which implies concern, or care or a wish to soften negative emotions or experi­ences in others.) See also Mirror Neurons.
It is important to note that empathy does not necess­arily imply compas­sion. Empathy can be 'used' for compas­sionate or cruel behavior. Serial killers who marry and kill many partners in a row tend to have great emphatic skills!

Social skills

Profic­iency in managing relati­onships and building networks, and an ability to find common ground and build rapport. Hallmarks of social skills include effect­iveness in leading change, persua­siv­eness, and expertise building and leading teams.

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