Peer Feedback: Co-workers can provide insight into the employee’s daily work habits and customer interactions. (More than one peer must be used to ensure balanced feedback.)
Customer Feedback: External or internal customers who are not direct reports or peers can be selected; however, ensure the customer has had multiple points of contact with the employee so that a comprehensive evaluation can be made.
Direct Report Feedback: Also called Upward Feedback, a manager or supervisor can request feedback from his or her staff. It is important, however, that the feedback is sent to a third party so that it remains confidential and anonymous.