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Principles of Performance Management Cheat Sheet by

core     principles     performance     management     competencies     organizational


The principles below are the foundation for perfor­mance manage­ment. Every employee should incorp­orate many, if not all, of the principles into their daily work. The principles are intended as guidelines during the perfor­mance management process and are defined as:

1. Service Excellence

Supports an enviro­nment of service excell­ence, contin­ually improving intern­al/­ext­ernal customer satisf­action through identi­fic­ation of needs and point of contact problem resolu­tion.

2. Quality Improv­ement and Safety

Assists in creating and mainta­ining high quality processes using initiative and data as a foundation of the work. Ensures practices and procedures are conducted within regulatory guidelines and in the safest method possible.

3. People

Supports policies, systems and processes that create equal opport­unities for all staff members. Fosters an enviro­nment where employees have the resources, assistance and support needed to achieve the highest personal and profes­sional level

4. Financial Respon­sib­ility

Uses resources and time effect­ively and effici­ently, creating and mainta­ining a sense of organi­zat­ional stewar­dship

5. Growth

Supports the achiev­ement of the Univer­sity’s strategic plan, mission and goals, contri­buting to its positive reputation and image both within the University community and in the general community.

6. System

Measures and contin­ually improves processes, proced­ures, programs and services that enhance the ability to manage work flow across all systems, fostering teamwork, collab­oration and integr­ation wherever possible

Five Core Compet­encies

Five core compet­encies that speak to the skills and behaviors necessary for personal and profes­sional success. All employees should demons­trate each of these compet­encies in some way as part of their day-to-day tasks and job respon­sib­ili­ties.

1. Intera­ction with Others­/Co­mmu­nic­ation

Uses effective listening, verbal, and written skills to provide necessary inform­ation clearly and in a timely fashion. Is flexible and willing to listen to ideas that are different from their own in order to promote unders­tanding

2. Customer Service

Partic­ipates in creating and mainta­ining an enviro­nment of service excell­ence, contin­ually improving internal and external customer satisf­action and quality results

3. Expert­ise­/Co­nti­nuous Learning

Demons­trates knowledge and skills related to the functional area and exhibits commitment to developing personal and profes­sional abilities.

4. Resour­cef­uln­ess­/Re­sults

Uses available resources to assist in day-to-day operations to produce quality produc­ts/­ser­vices. Demons­trates a sense of organi­zat­ional stewar­dship.

5. Personal Accoun­tab­ility

Takes respon­sib­ility for own work in completing tasks. Assists others so that resources, assistance or support are provided to achieve success in their daily work

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