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NOC Processes Cheat Sheet by

Cheatsheet for the NOC
noc     mobilitie     tier1

Processes

Device Down
Create INCIDENT ticket > Send out a notifi­cation
 

Daily Tasks( Shift 1)

Check NOC emails
Check Observium for Alerts or Devices
Check Netcool Alarms
Check Splunk : Client Data, AP-Data, & Client Count

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