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Nursing Skills: Unit 7 Cheat Sheet by

nursing     cna

Introd­uction

Commun­ica­tion- two-way process in which we share inform­ation
Commun­icate orally, in writing, & through body language
Will need to receive & send inform­ation about your:
Obser­vations & care of patients
Inter­actions with patients & visitors
Patients' feelings, problems, and compla­ints
Sent through commun­ication process

Elements of Commun­ication

Unders­tanding the elements of commun­ication will help you commun­icate effect­ively
Each message has 4 parts:
Sender
Message
Receiver
Feedback

Answering The Telephone

If you answer the telephone:
Smile!
Identify nursing unit
Identify yourself & position
Ask the caller's home & inform­ation needed
If unavai­lable, take a message & the following inform­ation:
Date & time of call
Caller's name & telephone #
Mess­age
Your Signat­ure

Written Commun­ication Among Staff Members

Memo
Changes in policies or produces
Upcoming meetings & staff develo­pments programs
Admission of new patients
Promo­tions of staff members

Manu­als
Employee Personnel Handbook- Describes all personnel policies & benefits
Safety & Disaster Manual- Gives directions all actions to take in case of fire or other disasters

Cummic­ating with Patients Who Have Special Needs

May have:
Have hearing impair­ment
Have a vision impair­ment
Have aphasia
Be confused or disori­ented
Be from a culture different

Example

Verbal Commun­ication

Uses words
May be spoken or written
Choose words carefully so message is clear
Avoid using slang
Use words that the receiver is familiar with
Paraph­rasing- an effective method of showing that you understand what the speaker has said
 

Key Terms

Apha­sia- language impair­ments; loss of ability to comprehend or procedure language normally
Body Langua­ge- use of facial expres­sion, body positions, and vocal inflec­tions to covey a message
Brai­lle- method of commun­ication used by persons with visual impair­ments, who use fingertips to feel a series of raised dots repres­ented letters & numbers
Comm­uni­cat­ion- exchange of messages
Diso­rie­nta­tion- loss of recogn­ition of time, place, or people
Ethn­ic- relating to customs, language, & traditions of specific groups of people.
Feed­back- confir­mation that a message was received as intended
Inte­rpr­eter- a commun­ication profes­sional who mediates between speakers of different languages.
Memo- brief, written commun­ication to relay inform­ation
Mess­age- the inform­ation the sender wants to commun­icate.
Nonv­erbal Commun­ica­tion- commun­ication transm­itted without spoken words, such as by facial expres­sions & body language
Para­phr­asi­ng- providing commun­ication feedback by restating one's unders­tanding what was said
Rece­iver- person for whom a commun­ication is intended
Send­er- the person who originates a commun­ication is intended
Sign Langua­ge- commun­ication for persons with hearing impair­ment; uses gestures and forms made with the fingers & hands
Staff Develo­pme­nt- process used to educate staff in health care facilities
Symb­ols- signs, pictures, or other characters used to commun­icate
Verbal Commun­ica­tion- transm­itting messages using words

Braille Alphabet

Staff Develo­pments

An educat­ional Process
Might be to inform staff of:
New rules & regula­tions
New produres, techiques, & inform­ation
Recent research findings
How to use new equipment

Nonverbal Commun­ication

A message that is sent through the use of one's body
Called body language
Send even stronger signals
Eye Contract
Makes the biggest impres­sion
Creates positive (+) atmosp­here
Remember cultural differ­ences

Other Types

Posture
Activity Level
Facial Expres­sions
Hand & Body Movements
Overall Appear­ance
Body Position

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