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Post Office Basics Cheat Sheet by

Basic Post Office Tasks
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Basic Post - Royal Mail UK POST

Lett­er: Fits through template slot / Below 100g
Large Letter: Fits through template slot / 100g - 750g
 
Small Parcel: Fits into template box / Up to 2kg
Medium Parcel: Doesn't fit in template box / Up to 20kg
Options
1st Class ~ Next working day
2nd Class ~ 2 to 3 working days
Special Delivery by 1 ~ 1pm next day, tracked, signed for, insured up to £500
Special Delivery by 9 ~ 9am next day, tracked, signed for, insured up o £500
1st Class Signed For ~ Next working day, signed for on arrival
2nd Class Signed For ~ 2 to 3 working days. signed for on arrival
For heavier parcels, Parcel­force may be the cheaper option.

Express24 - within 24 hours
(excluding Fri, Sat, Sun)
Express48 - Within 48 hours
(excluding Fri, Sat, Sun)

Basic Post - Royal Mail INTERN­ATIONAL

For Intern­ational Post follow instru­ctions as above, but change country at the weigh-in screen
All of the options may not be available. Check out the Post Office Training Manual for more detail
 

Basic Post - How To

On Main Screen - Post Mail Items
Choose Letter­/Large Letter­/Small Parcel­/Medium Parcel - ENTER
Choose how to post it - ENTER
Do they want a Certif­icate of Postage? - YES/NO
Put postage label in printer - PRINT
Put label on Parcel and give them the receipt
SETTLE choose payment method

Signed For / Special Delivery - How To

On Main Screen: Post Mail Items - ENTER
Choose letter­/large letter­/small parcel­/medium parcel - ENTER
Choose 1st or 2nd Class Signed For
or
Choose Special Delivery (by 1, by 1+ options or by 9)
Ask what's in the parcel + scan laminate or continue - ENTER
Fill in postcode + house number - ENTER
Scan barcode of relevant sticker
Put postage label in prinet - ENTER
Attach barcoded label at bottom right
Attach postage label at top right
If Special Delivery, please keep the parcel­/letter separate from the rest of the post.
 

Cheque Deposits

DANSKE
Front Office - Banking - Danske - Input acc no and sort code - ENTER - press receipt
Date stamp envelope and put in drawer
BANK OF IRELAND, CO-OP, HSBC, ULSTER
Front office - Banking - Personal Banking - Cheque Deposit - Input acc number and sort code - ENTER - Receipt prints automa­tically
Date stamp envelope and put in drawer
SANTANDER
PLU (button on keyboard) - Type 270 - Prints receipt automa­tically
Date stamp envelope and put in drawer

Basic Post - Returns

If parcel­/letter has a label with r24, r48, rV, r2, 21, MOR (should say RETURN POSTAGE PAID)
On Main Screen - Post Mail Items - ENTER
Choose letter­/large letter­/small parcel­/medium parcel - ENTER
Find 'r - Home Shopping Returns' (you might have to hit 'Page Down') - ENTER
Read and follow instru­ctions on screen
If a # label is on the parcel, scan it
If not, attach and scan a returns label (Beside you, to the left)
Give out receipt
 

Bill Payments

Mobile E Top Up Card, Gas Card or Electr­icity Card (with EasySaver on it)
Swipe through till and follow steps
Elec­tricity Card (without EasySaver on it)
Swipe through PayStation and follow steps (the password etc to access Paystation is written undern­eath)
Money doesn't go through Horizon for PayStation sales (just put it in envelope at back of till)
OTHER BILLS
If there is a barcode on anything SCAN IT
If paying by cheque for a bill, make sure it is made out to PO Ltd or Post Office Ltd, brand the back of the cheque, write what it is for along with the person's account number and reference number

Cash Deposits

By Card
Put card in - Chip & PIN - Deposit - Count out the money and input figure - Customer will press green button - receipt prints
With Docket
Santander / Co-Op (with Santander logo)
Banking (at side of screen) - Under Santander Business heading - Cash Deposit under £60 or £60+ - Input sort code and acc number - Count cash - Input Amount - Customer presses green button to confirm
BOI and Ulster Bank
Banking (at side of screen) - Under Personal Banking heading - Cash Deposit - - Input sort code and acc number - Count cash - Input Amount - Customer presses green button to confirm

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