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RingCentral Voicemail Cheat Sheet by

Installing RingCe­ntral on Windows & Mac

To download and install RingCe­ntral for Desktop:
1. Log in to your RingCe­ntral online account.
2. Go to the Tools menu and select Desktop App.
3. Download the version of the app compatible with your computer, either PC or Mac.
4. Run the install wizard.

Now you're ready to log in to RingCe­ntral for Desktop.
System Requir­eme­nts
Your computer needs the following minimum requir­ements to best use RingCe­ntral for Desktop:
PC
• Windows 7 or later
• 1 GHz (32-bit) or 2 GHz (64-bit) processor
• Minimum 512 MB RAM
• 200 MB hard drive space
Mac
• Mac OS X 10.7 Lion or above
• Intel processor
• Minimum 512 MB RAM
• 100 MB hard drive space

Voicemail Preview

The voicemail preview provides a text version of your voicemail that allows you to get the gist of the message. It delivers the text version of your voicemail to your RingCe­ntral mobile or desktop applic­ation or via e-mail.
1. From the Sett­ings tab, select Messages & Notifi­cat­ions.
2. Click Voic­email Preview.
3. A pop-up will appear with the option to turn Voicemail Preview on or off.
4. Select the radio button next to On or Off.
5. Click Save.
Note: The result of text transc­ription varies depending on the clarity of the caller's voice and background noise.
 

Voicemail Greeting

Set a Voicemail Greeting
1. From the Sett­ings tab, select Messages & Notifi­cat­ions.
2. Under Take Messag­es, click the radio button next to Yes.
3. Click Voic­email Greeti­ng.
4. A pop-up will appear with the current Voicemail Greeting.
Choose your preferred type of greeting.
a. Defa­ult – Select the radio button next to Default.
b. Custom – Select the radio button next to Custom and select
how you’d like to set your custom recording:
Record Over the Phone
Next to Call me at, choose a phone number from the dropdown menu if you have saved numbers or type a phone number in the text field. Click the Call Now button, and RingCe­ntral will call you to record your message.
Record Using Computer Microp­hone
Click Allow on the Adobe Flash Player Settings pop-up. Click Allow if RingCe­ntral asks to record through your computer. The Microphone Test and Record settings will appear. When ready, click the red Record button to record your company greeting through your computer microp­hone. Stop the recording and listen to the playback.
Import
Browse for a WAV or MP3 file you want to use. Click Attach.
Click the play button to listen to your greeting.
5. Click Save.
This can only be done on ringce­ntr­al.com . This cannot be changed on the desktop app.
 

Voicemail Notifi­cations

Set your settings for email alerts or text messages when you receive a voicemail message, fax, missed call or for the status of their fax transm­ission results.
1. From the Sett­ings tab, select Messages & Notifi­cat­ions.
2. Click Noti­fic­ati­ons.
3. A pop-up will appear with options for email or text-m­essage notifi­cations to a recipient of your choice when voicemail messages* or faxes are received, or calls missed.
4. Set your notifi­cation settings by checking the checkboxes and filling in email and phone numbers.
a. Click Advanced Notifi­cation Options to see more detailed notifi­cation settings.
b. Set your Advanced Notifi­cation Options
c. Click Back to Basic Notifi­cation Settings
5. Click Save.
 

Voicemail Scripts

When recording your EI voicemail, please use the following approved voicemail scripts:





Personal (Template for Employ­ees)
Hello, you have reached the voicemail for ______­___­_____.  I am currently on the phone or away from my desk. Please leave your name, number, and a detailed message and I will return your call as soon as possible. Thank you.

Vaca­tion
Hello, you have reached the voicemail for ______­___­_____. I will be on vacation from (MMMM DD), returning on (MMMM DD). If you need immediate assist­ance, please call the Operator by pressing 0 now. Otherwise, please leave your name, number and a detailed message and I will return your call as soon as possible. Thank you.

Out of Office
Hello, you have reached the voicemail for ______­___­_____. I will be out of the office from (MMMM DD), returning on (MMMM DD). If you need immediate assist­ance, please call the Operator by pressing 0 now. Otherwise, please leave your name, number and a detailed message and I will return your call as possible. Thank you.

Holiday message
Our office is currently closed for (holiday). Please call back on (MMMM DD) to speak with the party you are trying to reach, or leave your name, number and a brief message and we will call you back as soon as possible. Thank you.

Natural Disaster message
Our office is currently closed due to (natural disaster). (We will return on MM DD/We will be closed until further notice.) Please leave your name, number and a brief message and we will call you back as soon as possible. Thank you.

After hours message
Hello, you have reached the voicemail of ______­_____. It is currently after hours and I am out of the office for the day. Please leave your name, number, and a detailed message and I will return your call as soon as possible. If your message is urgent, you can press 9 to page the on-call repres­ent­ative. Thank you.

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