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Cheatography

GW: IT Test 1 Cheat Sheet (DRAFT) by

Test Date: June 26

This is a draft cheat sheet. It is a work in progress and is not finished yet.

[Day 1] Troubl­esh­ooting Process

1. Identify Problem
2. Establish Theory
3. Test Theory
4. Plan of Action
5. Verify Functi­onality
6. Document Solution

[Day 1] Outlook Config­uration

1. Config­uring Gmail
Enable Forwarding
 
Enable POP/IMAP
2. (Manually) Config­uring Outlook
Fill in info.
 
Server type: IMAP
3. More Settings > Advanced
Incoming Server (IMAP): 993
 
Encryption Type: SSL
 
Outgoing Server (SMTP): 587
 
Encryption Type: TLS
 
Change Outgoing Server to 587 if needed
4. More Settings > Outgoing Server
Enable authen­tic­ation for outgoing server (SMTP)

[Day 2] Navigating Outlook

[Day 2] Writing Emails

Use High Importance if a reply is urgently needed.
Use Autoco­rrect to spell check emails.
Use Automated Replies if will be out of office for some time. Provide emergency contact inform­ation if needed.
Signatures
Your Name
Genesys Works Young Profes­sional
name@e­mai­l.com
555-55­5-5555