Cheatography
https://cheatography.com
A cheat sheet for End-User Onboarding
This is a draft cheat sheet. It is a work in progress and is not finished yet.
People Groups
Local |
Maintains permissions for local users, specifically request-able equipment and consumables |
Local to United States |
Contractor |
Maintains permissions for contractor users, specifically no request-able equipment or consumables |
Local to Mexico |
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Checking Out Licenses
1. Configure user in Asset Management |
2. Apply License in corresponding system |
3. Check-out to user in Asset Management |
4. Repeat Process until licenses are applied. |
Contractor users will not have hardware applied
Licenses
1. GWBS Licenses |
Provisioned by HR |
2. Phone System License |
Provisioned by Helpdesk |
3. AV License |
Provisioned by Helpdesk to Deployed Machine |
AV License is deployed to the Contractor End-User Equipment, this must be removed when/If user is offboarded.
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Local Equipment Checklist
1. Latitude 5410 |
Includes Laptop Bag & Power Supply |
Capture Asset Tag |
2. Dell D6000 Docking Station |
Includes Power Supply |
Capture Asset Tag |
3. Dell or Asus Monitor 1 |
Includes Power Cable & HDMI or VGA to DP cable |
Capture Asset Tag |
4. Dell or Asus Monitor 2 |
Includes Power Cable & HDMI or VGA to DP cable |
Capture Asset Tag |
5. Mouse |
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Consumable (no Asset Tag) |
6. Keyboard |
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Consumable (no Asset Tag) |
7. Headset |
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Consumable (no Asset Tag) |
Consumable Items are tracked in Asset Management, will
Checklist of Local End-User Deployment Package
Dell Latitude 5410 |
Includes Power Supply & Laptop Bag |
Dell D6000 Docking Station |
Includes Power Supply |
Monitor 1 |
Brand is Asus or Dell, includes HDMI or VGA |
Monitor 2 |
Brand is Asus or Dell, includes HDMI or VGA |
GWBS License |
Configured and Distributed by HR, additional configurations post training |
Phone System License |
Configured by Helpdesk for training post GWSL creation |
CRM License |
Rides on GWBSL, additional configs post training |
AV Software |
Configured on new-user endpoint before delivery |
While distributing the Hardware Helpdesk will use Asset Management Software to retrieve signature for devices delivered, this includes a written and dated signature and an electronic list of devices emailed to the end-user
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Workday Access
Workday Profile |
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Contact for Profile Creation |
Access in Okta |
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Contact for Okta App Add |
Helpdesk does not administer Workday
Policies
Ticket Creation (Helpdesk@porcxx.com |
Users should open their own tickets, as they are given additional methods through Okta. |
Ticket Creation (Helpdesk@acc.com |
Users should open their own tickets, given the resource as part of onboarding. |
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