Type of issues
Problem on a function described in specifications of an application
For manual migration, antibodies process (LBADM, LBARS, Empty shells, etc…)
New checks to add (PDAPS, Offline etc...) and new migration specifications
Question about an application or SAS
Levels of priority
Blocks development and/or testing work, production could not run.
Crashes, loss of data, severe memory leak.
Major loss of function.
Minor loss of function, or other problem where easy workaround is present.
Cosmetic problem like misspelt words or misaligned text.
Create a ticket
g + l
Open a ticket
What can you change in your profile ?
How to change the status of a ticket ?
You have to be the assignee
You have made what you were supposed to do at this step
You can have a look at the current status and to the workflow to help you choose the right status
How to use a shared dashboard ?
Go on the top left corner of your screen and click on “Dashboards”, then on “Manage Dashboards”. Click on “Search”. Leave all fields blank and click on the “Search” button.
How to edit a shared dashboard ?
Go on the top right corner of your screen and click on “Tools”, then on “Copy Dashboard”.